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Monday, March 17, 2014

Highmark - Follow Up #1

So after 30 minutes of phone misery I reached the Highmark "Accounts Payable" area - supposedly the group in charge of corporate billing.

I provided the supplied account number and other information on my "bill."

They had no idea of who or what Lexigraph was (or what the account #'s listed on the page were).

The person I spoke to directed my to some other department where, of course, the computer systems are all "down" and no one can help me until this afternoon.

(NOTE: "Highmark Blue Shield" seems to be the "Camp Hill, PA group - not the Pittsburgh group.  Yet the supplied ZIP code on the return address is Pittsburgh (15251).  Also there is no phone number I can see on these letters.)

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