Search This Blog

Tuesday, November 11, 2014

Fedex Robo Call Security Fail

I'm driving in my car.

The phone rings.

It's a robo call from Fedex informing me of a pending delivery the next day requiring a signature.

Sometimes this is a problem...

The robot reads out the tracking number digit by digit.

But I'm driving so I can't write it down.

No worries, I think, I have an online account and Fedex will send me an email with the tracking info.

I check email at home - nothing from Fedex.

So I call... (pick "Other options" twice from the idiot robot that answers to find a human).

"I got a call but I was driving and I have no email," I explain.

"I want to go online and set the option of pre-signing so if I am out my package will still arrive."

"I can't help you," is the reply, "we aren't allowed to sign for packages for you."

I see...

"Okay, can I have the tracking number then - I will go online and handle this..." I retort.

"No, we can't give out the tracking number on phone..."


The robot can give me the tracking number but a person can't...

Hmmm, should I call the robot back?

How dumb is this.

You can't have your people give me my own info because they can't be trusted.

Fortunately I was able to weedle the shipper from the agent and I was able to track it that way.

No comments:

Post a Comment