The phone rings.
It's a robo call from Fedex informing me of a pending delivery the next day requiring a signature.
Sometimes this is a problem...
The robot reads out the tracking number digit by digit.
But I'm driving so I can't write it down.
No worries, I think, I have an online account and Fedex will send me an email with the tracking info.
I check email at home - nothing from Fedex.
So I call... (pick "Other options" twice from the idiot robot that answers to find a human).
"I got a call but I was driving and I have no email," I explain.
"I want to go online and set the option of pre-signing so if I am out my package will still arrive."
"I can't help you," is the reply, "we aren't allowed to sign for packages for you."
"Okay, can I have the tracking number then - I will go online and handle this..." I retort.
"No, we can't give out the tracking number on phone..."
The robot can give me the tracking number but a person can't...
Hmmm, should I call the robot back?
How dumb is this.
You can't have your people give me my own info because they can't be trusted.
Fortunately I was able to weedle the shipper from the agent and I was able to track it that way.